Account Manager
The company
Express Medicals is one of the UK’s leading occupational health providers, established for over 25 years with 15 clinics across the UK and operating a 24/7 / 365 days a year service, offering onsite assessments and drug and alcohol testing across the UK.
We support SMEs through to some of the largest blue-chip organisations within the rail, construction, engineering, and manufacturing sectors.
We are a quality and people focused business which has been a main contributor to our success, we have our own in-house physicians, nurses and occupational health technicians which enables us to be agile in the service delivery we offer our clients.
We are currently in an exciting phase of growth where we are looking for additional talent to help us drive our expansion plans.
Purpose of the role
Express Medicals is recruiting for an Account Manager, to develop and maintain long-lasting client relationships. Manage a portfolio of assigned clients and to actively seek cross-selling/upselling opportunities. Liaise daily between clients and cross-functional teams to ensure successful delivery of our services. You will operate as the lead point for all matters specific to your accounts and attend client sites when required.
Key responsibilities
Proactively manage client relationships and ensure they are receiving an exceptional service
Produce monthly and quarterly reports on performance by accounts
Keep up to date with industry news and our competitors
Draw attention to any defects in the service and put forward suggestions for improvements and innovations
Manage our website’s online chat facility
Exceed personal KPIs and contribute to achievement of departmental and company targets
Carry out any other reasonable duties commensurate with the smooth running of the department or the business
Person specification
Must have previous account management experience
Able to prioritise workload and work well under pressure
Flexible approach to work, responding to the needs of the business.
Must be articulate, a good communicator and have excellent interpersonal skills
Intelligent, well presented with a ‘can do’ attitude
Be a team player working in collaboration with other members of the Commercial Team to meet company objectives
The plus points
An opportunity to join a market leading business and to play a valuable role in its ambitious growth plans.
You will be working within a busy team that holds high standards, but also has a fun, friendly and supportive culture
Being part of a health business who truly cares and values its people
Hybrid working
Private health benefits
Pension
Discretionary bonus
Please send CV and cover letter to ross.lee@expressmedicals.co.uk
