About Express Medicals
What is Express Medicals?
Express Medicals is an Occupational Health (OH) service, usually providing services on the instruction of your employer. The aim of OH is to assist employers in supporting their workforce to improve and maintain their health, safety, wellbeing and attendance at work.
Why have I been referred?
This may be due to a number of reasons, for example: Assessing medical fitness for work, drug and alcohol testing, assessing fitness to return to work after sickness absence. Your employer should normally have discussed the purpose of the referral with you pre-referral. If you have any queries regarding the referral then you should discuss this with your line manager.
Where is your clinic?
You can find addresses for our clinics by using the map on this page.
If you need any help finding us, give us a call on 020 7500 6900.
How do I get a copy of Express Medicals’ certifications?
If you need a copy of our policies or certifications, get in touch with us via email at workhealth@expressmedicals.co.uk.
About booking
How do I book?
You can request a booking online here, or email customersupport@expressmedicals.co.uk. If you would like to speak to someone you can ring us on 0207 500 6900.
How quickly can you see me?
We can usually see you within 1 working day – we know your assessment is really important.
What if I can’t make my appointment?
If you are unable to attend please inform your employer as soon as possible. Another appointment can be rescheduled for you.
If you booked the appointment directly, please contact us for amendments or cancellations. Please note, in all cases charges may apply for late cancellation or non-attendance. See Terms of Business.
I lost my appointment confirmation
No problem, you can give us a call on 020 7500 6900 and choose option 1 to find out any missing information.
Where do I find my booking reference number?
Your booking reference number can be found on your appointment confirmation - it starts with ‘EMLA’.
I don’t know what medical/test I need
You can get in touch with us to discuss your needs via the email, live chat, or by phone at 020 7500 6900 (option 4).
About your appointment
What shall I bring to the appointment?
As well as a suitable form of photographic ID and your National Insurance number, please also bring a list of any medication you are currently taking. If you wear glasses or contact lenses, please bring them with you. If you have a known medical condition it will also be helpful to bring along any recent correspondence from your doctor or specialist.
For train driver assessments, please bring your glasses prescription, as issued by your optician.
What will happen when I arrive for my appointment?
You will be greeted by a receptionist and you may then be asked to complete any appropriate paperwork. You will then be seen by a member of the clinical team. Depending upon the type of assessment you are booked for you may be seen by a doctor, nurse, technician or a drug and alcohol collection officer. They will introduce themselves to you and explain the purpose of the assessment and what the assessment includes. Photographic ID is required for all types of assessment.
Is there parking onsite?
Most of our clinics have on-site parking; please check on the relevant clinic page when you book your appointment.
How long will my assessment take?
Assessments can take between 10 minutes and an hour, depending on the type.
About your medical records
Will Express Medicals write to my doctor/specialist for information?
If the health professional who conducts your appointment believes that further information is required, the reasons for this will be discussed with you and a request made only with your informed, written consent. Your right to read any such report will be explained to you at this time.
Who will see my medical records?
Express Medicals are a secure data handler. Your records are confidential, and will not be made available to any third party. Any information sent to your employer will be with your own consent.
How can I gain access to my records?
In order to obtain a copy of your records please contact our Data Protection Officer, dpo@expressmedicals.co.uk. Under data protection legislation we are obliged to respond to your request within 30 days.
About management referrals
What will be said in the report to my employer/manager?
Following your assessment, a report will be forwarded to your employer/manager. The contents will be discussed with you at the time of your appointment. This may include likely duration of sickness absence, the day to day effect of any permanent or short-term disability and subsequent advice on restrictions to normal duties, which may enable an earlier return to work and rehabilitation.
Please note that any restrictions/changes to your work are for recommendation only and need to be discussed with Human Resources prior to any change being implemented.
Can I have a copy of the report?
Yes, we encourage you to review your report either prior to it being sent to your employer, or at the same time as it is received by your employer. These options form part of the consent form
What if I do not wish to attend my management referral?
Without guidance from an OH service your manager/employer may make decisions regarding your ongoing employment based only on the information available to them. It is therefore in your interest to attend the appointment.